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Contacting Sony for Help and Support
If the information provided with your VAIO
®
computer does not provide an immediate solution, or you would like to get
direct support, contact Sony online or by telephone.
Sony Computing Support Web site
Online help and support are available 24 hours a day, seven days a week, when you visit the Sony Computing Support
Web site. You can access the Web site at http://www.sony.com/pcsupport.
The Sony Computing Support Web site provides
Information about your specific model computer, such as
1.
hardware and software specifications.
2.
upgrade and maintenance procedures.
3.
safety and legal information.
4.
quick solutions to common problems.
An automated tutorial library that contains interactive, easy-to-understand lessons on using your computer's
hardware and software features.
Links that enable you to
1.
quickly find the nearest Sony service center locations.
2.
arrange for repairs or check repair status.
3.
review warranty information.
4.
e-mail your question or comments to the Sony Customer Information Services Center.
5.
check pricing and availability for products, accessories and parts, as well as purchase online.
6.
access the Sony Solutions Knowledge Base, a database that contains answers to many frequently asked
questions.
Sony Customer Information Services Center
If other support options do not resolve your issue, you can contact a Sony Support representative directly.
Before making a call to the Sony Customer Information Services Center, have this basic information readily available.
1.
VAIO
®
computer system type
2.
Model number
3.
Serial number
1
4.
Operating system
5.
Hardware feature or software application that has a problem. (See Software Help and Support for the
appropriate software contact information.)
6.
Brief description of the issue.
For VAIO
®
computers purchased in the U.S. and Canada, contact a Sony Support representative at 1-888-476-6972.
1
The serial number is located on the back panel of your computer. The serial number is on a white barcode label.
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