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Troubleshooting
Troubleshooting the modem
My modem does not work or cannot establish a connection
❑ Check that the phone line is plugged into the computer.
❑ Make sure that the modem is the only device connected to your phone line.
❑ Check that the phone line is working. You can check the line by plugging in an ordinary phone and listening for a dial tone.
❑ Check that the phone number the program is dialing is correct. The modem dialing mode may be incompatible with your
telephone line.
❑ The modem may not work properly if you are with a Private Automatic Branch eXchange (PABX).
❑ In the Phone and Modem Options window (Control Panel / Printers and Other Hardware / Phone and Modem
Options), check that your modem is listed on the Modems tab, and that the location information is correct on the Dialing
Rules tab.
If you do not see the Phone and Modem Options icon, click Switch to Classic View on the left side.
❑ We recommend you use country-specific phone plug to plug the phone line into the wall jack, because use of any other
phone plug can decrease the connection quality.
❑ The computer cannot be connected to a coin-operated telephone, and may not work with multiple phone lines or a private
branch exchange (PBX). If you connect the modem to a parallel connected phone line, the modem or the other connected
device may not function properly. Some of these connections may result in excess electrical current and could cause a
malfunction in the internal modem.
❑ Only DTMF (Dual Tone Multi Frequency) signaling (tone dialing) is supported.
❑ The internal modem is intended to be used for data and fax communications using DTMF (Dual Tone Multi Frequency)
signaling (tone dialing) on the PSTN (Public Switched Telephone Network) networks in the following countries: Austria,
Belgium, Czech Republic, Denmark, Finland, France, Greece, Germany, Iceland, Ireland, Italy, Luxembourg, Norway,
Portugal, Spain, Sweden, Switzerland, the Netherlands and the United Kingdom.
❑ If the computer is equipped with the flexible modem connector cover, do not pull it too forcefully.