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Troubleshooting
I cannot communicate with the other device although the distance between both devices
is within 10 meters
❑ The data transfer distance can be shorter than 10 meters depending on existing obstacles between the two devices, on
radio wave quality, on the operating system or the software used. Try to move the computer or to place both devices closer.
❑ If the device with which you want to communicate is already communicating with another Bluetooth device, it may not be
found or it may not be able to communicate with the computer.
❑ Check that the Bluetooth functionality of the device with which you want to communicate is on. See the other device's
manual for more details.
I cannot connect to service supported by target Bluetooth device
Connection is only possible for services also supported by the computer with the Bluetooth functionality. For more details,
see the help file on the Bluetooth Utility software.
I cannot connect to a Bluetooth device by specifying its IP address on a Personal Area
Network (PAN)
The Bluetooth utility uses Dynamic Host Configuration Protocol (DHCP) to assign IP addresses to active wireless devices. If
you specify a fixed IP address for the device to which you want to connect, the utility cannot assign a dynamic IP address to
the device and fails. Do not specify IP addresses when using a PAN.
I cannot use the Bluetooth functionality when I log on to my computer as a limited user
The Bluetooth functionality may not be available to users with limited rights on the computer. Log on to the computer with a
user with administrator rights.