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Troubleshooting
Why do captured images contain dropped frames and audio interruptions?
❑ The effect settings on your software application may have caused dropped frames. See the help file on your software
application for more information.
❑ There may be more software applications running than your computer can handle. Exit the applications that you are not
currently using.
❑ The power management function of your computer is activated. Check the CPU performance.
Why does Movie playback show dropped frames when my computer is running on the
battery?
The battery is running out of power. Connect the computer to an AC power source.
Why do the images captured by the built-in MOTION EYE camera flicker?
This problem occurs when you use the camera under fluorescent lights due to the mismatch between lighting output
frequency and shutter speed.
To reduce flicker noise, change the pointing direction of the camera or the screen brightness. In some software applications,
you can set an appropriate value to Flickness, one of the camera properties, to eliminate flicker noise.
Why is the video input from the built-in MOTION EYE camera suspended for a few
seconds?
The video input may be suspended for a few seconds if
❑ a shortcut key with the Fn key is used.
❑ the CPU load increases.
This is normal and does not indicate a malfunction.