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Using Your Device
Section 2C. Using Your AirCard 402 Device 21
Troubleshooting
For a more complete listing of errors and possible solutions, please see the user guide or
online Help. You may also visit
www.sprint.com or contact Sprint Customer Service (see
above).
Problem/error Solution
The device has no power.
(The LED indicator is off.)
Ensure the following:
ⅷ The device is properly inserted.
ⅷ The computer is turned on and not in suspend mode
(Windows) or sleep mode (Mac).
No service is available.
(The LED indicator is off.)
Try the following:
ⅷ Reorient your computer.
ⅷ If you are inside a building or near a structure that may be
blocking the signal, change the position or location of your
computer.
ⅷ Check with Sprint — a network or account problem may be
preventing the device from obtaining service.