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96047 First Edition ix
Preface
■ Additional Information
StorageTek offers several methods for you to obtain additional information. Use
one of the following when you want to obtain additional information or to get
the latest edition of any StorageTek publication.
StorageTek’s External Web Site
StorageTek’s external web site provides marketing, product, corporate, and
service information. In addition, the external web site serves as an entry point
to the Customer Resource Center and to the Channel site. The external web site
is accessible to anyone with a web browser and an Internet connection.
The URL for StorageTek’s external web site is http://www.storagetek.com
Customer Resource Center
StorageTek’s Customer Resource Center (CRC) web site enables members to
resolve technical issues by searching code fixes and technical documentation.
CRC membership entitles you to other proactive services, such as HIPER
subscriptions, technical tips, answers to frequently asked questions, and online
product support contact information. Customers who have a current warranty
or a current maintenance service agreement may apply for membership by
clicking on the
Request Password button on the CRC home page. StorageTek
employees may enter the CRC through PowerPort.
The URL for the CRC is http://www.support.storagetek.com.
Hardcopy Publications
You may order hard copies of publications listed on the Customer Resource
Center or Documents on CD.
Service publications have numeric part numbers. To order hard copies of
service publications, contact your local Customer Services Logistics Depot.
Marketing publications have alphanumeric part numbers. To order hard copies
of marketing publications, do one of the following:
• Visit the StorageTek’s PowerPort and select alphabetical listings under “L” or
select Online Forms. Then search for Literature Distribution. Follow the
instructions on the Literature Distribution web page.
• Send an e-mail to Literature Distribution at DistrL@louisville.stortek.com.
Note: If you are a StorageTek customer, please contact a StorageTek
representative to help you obtain copies of StorageTek publications.