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4-1
Chapter 4
Troubleshooting
This chapter covers various troubleshooting problems for the AOC-SASLP-MV8 add-on
card.
4-1 Troubleshooting Problems
Problem:
The AOC-SASLP-MV8 add-on card's BIOS does not show up in DOS.
Recommended Solutions:
• Make sure that the system has enough expansion ROM to initialize the card.
Remove other add-in cards if possible.
• Make sure that the card is properly and fully seated in its PCI slot.
• Check if the motherboard's BIOS is updated. (You can download an updated BIOS
from our web site at: www.supermicro.com.)
Problem:
I cannot see the card in the operating system.
Recommended Solutions:
• Make sure that the card is shown in the BIOS. If the card is shown in the BIOS, a
screen shown below will display. If it is not shown in the BIOS, please find out the
root cause of the problem by following the steps listed above.
• Make sure that the driver for the card is installed in the system. the controller.
Problem:
I cannot see the hard drives that are connected to the controller.
Recommended Solutions:
• Make sure that there is power supply to the hard drives.
• Check the SATA cable to make sure that there are no loose connections between
the card and the hard drives.
• If the hard drives are connected through a SATA back panel, make sure that there is
power supply to the back panel, and there are no loose connections between the
back panel and the controller. Also make sure that the hard drives are properly
seated in the drive bay.
• If possible, swap the drives around to determine if the drive connections or the
controller is bad.
Problem:
I cannot create software RAID in the operating system.