Filter
Top Products
3-3
Chapter 3: Troubleshooting
tacting Technical Support.
2. BIOS upgrades can be downloaded from our web site at
http://www.supermicro.com/TECHSUPPORT/BIOS/bios.htm.
Note: Not all BIOS can be flashed depending on the modifications
to the boot block code.
3. If you still cannot resolve the problem, include the following information
when contacting Super Micro for technical support:
•Motherboard model and PCB revision number
•BIOS release date/version (this can be seen on the initial display when
your system first boots up)
•System configuration
An example of a Technical Support form is on our web site at
http://www.supermicro.com/techsupport/contact_support.htm.
4. Distributors: For immediate assistance, please have your account number
ready when placing a call to our technical support department. We can
be reached by e-mail at support@supermicro.com, by fax at (408) 503-
8019 or by phone at (408) 503-8000, option 2.
3-3 Frequently Asked Questions
Question: What are the various types of memory that the X5DL8-
GG/X5DLR-8G2+/X5DLR-8G2 motherboard can support?
Answer: The X5DL8-GG has eight and the X5DLR-8G2+/X5DLR-8G2 has
six 184-pin DIMM slots, which support registered ECC DDR-266 and DDR-
200 (PC2100 and PC1600) DIMMs only. Unbuffered SDRAM, non-ECC
memory and PC100/133 SDRAM modules are not supported. Important:
The memory employs a two-way interleaved scheme, which requires you to
install memory modules in pairs (see Chapter 2 Section 3 for details.)
Question: How do I update my BIOS?
Answer: It is recommended that you do not upgrade your BIOS if you are
experiencing no problems with your system. Updated BIOS files are located
on our web site at http://www.supermicro.com. Please check our BIOS
warning message and the info on how to update your BIOS on our web
site. Also, check the current BIOS revision and make sure it is newer than
your BIOS before downloading. Select your motherboard model and down-
load the BIOS file to your computer. Unzip the BIOS update file and you will