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3-3
Chapter 3: Troubleshooting
com/support/bios/).
Note: Not all BIOS can be ashed. Some cannot be ashed; it depends
on the modications to the boot block code.
3. If you've followed the instructions above to troubleshoot your system, and still
cannot resolve the problem, then contact Supermicro's technical support and
provide them with the following information:
• Motherboard model and PCB revision number
• BIOS release date/version (this can be seen on the initial display when your
system rst boots up)
•System conguration
An example of a Technical Support form is on our website at (http://www.
supermicro.com/support/contact.cfm).
4. Distributors: For immediate assistance, please have your account number ready
when placing a call to our technical support department. We can be reached
by e-mail at support@supermicro.com, by phone at: (408) 503-8000, option
2, or by fax at (408)503-8019.
3-3 Frequently Asked Questions
Question: What type of memory does my motherboard support?
Answer: The X8STi/X8STi-F/X8STi-3F/X8STi-LN4 supports up to 24 GB of
unbuffered ECC or non-ECC DDR3 (1.5V) 1333/1066/800 MHz SDRAM. See
Section 2-4 for details on installing memory. (Note: Both ECC and Non-ECC
memory modules are supported. However, using ECC or Non-ECC memory
depends on the CPU installed on the motherboard.)
Question: I installed 1333/1066 MHz memory, why doesn't my motherboard
(X8SAX, C7X58, X8ST3-F/E or X8STi family) run the memory at 1333/1066
MHz?
Since the memory controller is integrated into the CPU, memory speed de-
pends on the installed CPUs QPI (QuickPath Interconnect) rating. Please check
your CPU specications. For example, to support 1333 MHz memory, the
CPU's QPI should be 6.4GT/S. A lower QPI number means that it will support
slower memory. More information may be found at www.intel.com.