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Configuring the IP GW blade
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Step three: Configure the auto attendant menus (optional)
Depending on the proposed configuration of your dial plan, and the settings for failed
calls, callers can be connected to an auto attendant menu. The IP GW blade provides
a highly flexible menu-creation feature. This enables you to create a menu (or a
multi-layered menu structure) to provide end users with the options they require
when they connect to the IP GW blade. Menus can provide end users with access to
videos, operators, address books, dial-it-yourself functions, and audio files.
To configure auto attendant menus, go to Menus > Menu builder
For more information, refer to the online help topics: “Creating auto attendant
menus”, “Configuring failed call settings”, and “Understanding the dial plan”.
Step four: Configure an operator (optional)
An operator is a person who can put calls through on the IP GW blade. You can use
the dial plan to automatically connect calls to an operator, you can have the operator
as an option on an auto attendant menu, and connection to an operator is an option
for failed calls. An operator connects the calls one by one as calls reach the top of the
operator's call queue which is displayed on the operator’s web page and is
automatically refreshed.
An operator can put calls through to configured endpoints and call groups that have
been given names in the system, or to any other endpoint by manually entering the
IP address or E.164 number of the endpoint.
You can configure one or more operators.
To configure an operator, go to Settings > Operator
For more information, refer to the online help topics: “Understanding operator
features” and “Configuring operator settings”.