Filter
Top Products
10
Step five: Add endpoints and call groups (optional)
You can pre-configure a list of endpoints on the IP GW blade. For these endpoints,
an operator or caller can simply choose the endpoint's name from an onscreen
address book, rather than having to type in the endpoint's address when a caller
wants to be connected to that endpoint.
You can group configured endpoints into call groups. When a call group receives a
call, all endpoints in the call group will ring and the first to be answered will take the
call. Call groups can be useful in organizations that have, for example, sales or
support teams where anyone from the team can take a call. An operator or caller can
choose a call group to which to connect an incoming call from the address book.
When you configure endpoints and call groups, you can select whether or not that
endpoint or call group will be shown in the address book. Callers can connect to that
endpoint, without the caller having to know its address.
To configure endpoints and call groups, go to Endpoints
For more information, refer to the online help topics: “Configuring endpoints” and
“Configuring call groups”.
Step six: Configure the dial plan
The default behavior of the IP GW blade is to reject all calls. You must configure a
dial plan to allow permitted calls to be placed. The dial plan is in two parts: a dial
plan for calls arriving on Port A and a dial plan for calls arriving on Port B.
There are a number of different ways in which you can use the dial plan. For
example, you can configure a particular prefix that will forward calls to the operator
and another to connect callers to a menu on the auto attendant.
To configure the dial plan, go to Dial plan
Dial plan configuration (with supporting examples) is explained in greater detail in
the online help; refer to the topics: “Understanding the dial plan”, “Adding and
updating dial plan rules”, “Example dial plan rules”, “Dial plan syntax”, and
“Displaying and testing the dial plan”.