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Service DNI-3 User Manual
5-2
Telect, Inc. 108469 Issue A Rev 2
OUT-OF-WARRANTY SERVICE
The procedure for out-of-warranty service is the same as for in-warranty
service, except that Telect charges a processing fee, and you must submit a
Purchase Order along with a Return Material Authorization (RMA) before
returning equipment. Call a Customer Service Representative for help get-
ting these forms.
The processing fee guarantees a repair estimate and is credited against ac-
tual material and labor costs.
REPACKING FOR SHIPMENT
Step Action
1. Tag the equipment showing owner’s name, address, and telephone
number, together with a detailed description of the problem.
2. Use the original shipping container if possible. If you do not have
it, package the equipment in a way to prevent shipping damage. In-
clude the RMA inside the container.
3. Insure the package.
NOTE
Telect is not liable for shipping damage.