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Chapter 10 – Troubleshooting
The RamSan is a complex system with many redundant features to safeguard your
data; however, components can fail. The RamSan has many ways to inform the user
about what is happening inside the system. Rather than try to list all the different
possible failures, this section explains how to identify and solve problems.
10.1 System Event Log
In the case of a system failure, review the system event log to determine
what failed and when it failed. This information is invaluable in
determining why a component failed and provides a timeline for the
system administrator to follow. Before contacting Texas Memory
Systems, please have a copy of this log available.
10.2 Support Log
The support log provides a snapshot of all current configuration settings.
Before contacting Texas Memory Systems, please have a copy of this log
available.
10.3 System Diagnostics
The Text Management Interface includes a set of menus with system
diagnostics. These diagnostic tools are used in coordination with Texas
Memory Systems technical support to diagnose issues.
Warning:
System diagnostics may corrupt data and should not be used in a
production environment.
10.4 Still Having Problems…
If the above steps do not clarify the problem or if a system component
has failed, contact Texas Memory Systems for additional support.
Contact Information:
Texas Memory Systems, Inc.
11200 Westheimer
Suite 1000
Houston, TX 77042
Phone: (713) 266-3200
Fax: (713) 266-0332
Email: support@texmemsys.com
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