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4 Troubleshooting
3EC 37891 AAAA TCZZA Ed. 01
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4 Troubleshooting
Introduction This chapter provides information on how to identify and correct some common prob-
lems you may encounter when using and configuring the SpeedTouch™.
If the following troubleshooting tips do not resolve the problem contact the company
from which you purchased the SpeedTouch™ for assistance.
Configuration problems If you encounter DSL connectivity problems due to misconfiguration you might
consider a hardware reset to factory defaults as described in this chapter.
However, please note that resetting the SpeedTouch™ to its factory settings will revoke
all the changes you made to the configuration.
Startup problems and
alert indications
Via the LEDs you can check the status of the SpeedTouch™. Following table may help
you in case of problems starting up the SpeedTouch™:
(*) Power On Self Test (POST)
Indicator Description
Name Color Status
Power/System Off Power off.
Green Solid Power on, normal operation.
Flashing Power on, Back-to-Defaults status.
Amber Flashing Power-on, BOOTP status.
Solid Power on, POST(*) pending.
Red Solid Power on, POST(*) failed.
DSL/WAN Off No DSL line.
Amber Flashing DSL line synchronization pending.
Solid DSL line synchronized.
Amber
Green
Toggling DSL line synchronized and
end-to-end connection pending.
Green Solid DSL line synchronized and
end-to-end connection active.
LAN Off No Ethernet link.
Green Solid Ethernet link.
USB Off No USB link.
Green Solid USB link.