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E-DOC-CTC-20080118-0003 v1.0
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7 Troubleshooting
7.2 General Thomson Gateway Troubleshooting
Thomson Gateway does not work
If none of the LEDs light up, make sure that:
The Thomson Gateway is plugged into a power socket outlet.
You are using the correct power supply for your Thomson Gateway device.
The Thomson Gateway is turned on via the push button or rocker switch on the back panel.
Thomson Gateway unreachable
If your Thomson Gateway cannot be reached due to misconfiguration, you might consider a hardware reset
to factory defaults as described in “7.3 Reset to Factory Defaults” on page 56.
Poor Thomson Gateway performance
Make sure that the Thomson Gateway is installed and configured as instructed in “1 Installation” on page 3
or as instructed by the Service Provider.
The power requirements for your Thomson Gateway are clearly indicated on the identification
label on the bottom of the Thomson Gateway. Only use the power adaptor supplied with your
Thomson Gateway.