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If Something Goes Wrong
Optical disc drive problems
Never use a pencil to press the manual eject button. Pencil lead can
break off inside the computer and damage it.
Some discs run correctly but others do not.
Check that the type of disc you are using is compatible with your
optical disc drive. For more information regarding supported
optical media formats, refer to the complete detail specifications for
your computer at pcsupport.toshiba.com.
If the problem is with an optical data disc, refer to the software’s
documentation and check that the hardware configuration meets the
program’s needs.
The disc will not come out of the drive when you click the
eject button on the screen.
Press the button on the optical disc drive itself. For additional
information see “You press the disc eject button, but the drive tray
does not slide out.” on page 167.
High Definition content via the Blu-ray Disc™ is not
displaying properly.
(Available on certain models.)
If you system comes with a Blu-ray player, make sure you are using
an HDCP (High-Bandwidth Digital Content Protection) HDMI™
cable. If viewing High Definition content on an external monitor,
your system may not support this function. For more information,
see “Viewing Blu-ray Disc™ movies” on page 99.
Online content accessed through the Blu-ray Disc™ is not
displaying.
Make sure you are connected to the Internet.
While viewing a Blu-ray Disc™ movie the sound is not
coming from the computer's speakers.
You can change the destination of the audio signal in Sound
properties in the Control Panel.