Filter
Top Products
3 TROUBLESHOOTING
54 Equipment Detection and Printing Check
Cannot print from client computer
Problem description
After following the instructions in this guide to install and configure your hardware, network, and
client software, you are still unable to print from a client computer to this equipment. This prob-
lem can arise as the result of a hardware malfunction, a network communication or configuration
problem, or incorrect client computer setup or driver properties.
The following checklist will help you identify the source of the errors and direct you to information
solving the issue.
8 Check link activities on the
port being used by the
equipment and also the
integrity of the network
cable, Hub, or Switch that is
connecting the equipment
to the network. Replace any
network components that
you suspect are faulty. Can
you ping this equipment
now?
End Ö
Contact your service representa-
tive.
No. Check Item Yes No Countermeasure
No. Check Item Yes No Countermeasure
1 Is the copier functioning
normally? Do copy jobs out-
put properly?
Next Step
Ø
Ö
Check the device status dis-
played in the Device tab page of
TopAccess.
2 Check the Device page of
TopAccess. Are the options
specified for the job sup-
ported by the hardware con-
figuration? If not, delete the
job, install the required com-
ponents, and try again.
Next Step
Ø
Ö
Contact your service representa-
tive.
3 Can you print jobs from
other client computers?
Next Step
Ø
Ö
Refer to the following section to
troubleshoot the condition.
P.55 “Cannot print data to this
equipment”
4 At this point, the problem you have identified is most likely related to a client computer-
side error. Refer to the Printing Guide to troubleshoot the error condition.