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If you need further assistance
5.375 x 8.375 ver 3.1
If you need further assistance
If you have followed the recommendations in this section and are
still having problems, you may need additional technical assistance.
This section contains the steps to take to ask for help.
Before you contact Toshiba
Since some problems may be related to the operating system or the
program you are using, it is important to investigate other sources
of assistance first.
Try the following before you contact Toshiba:
❖ Review the troubleshooting information in your operating
system documentation.
❖ If the problem occurs while you are running a program, consult
the program’s documentation for troubleshooting suggestions.
Contact the software company’s technical support group for
their assistance.
For the number of a Toshiba dealer near you, see “Toshiba voice
contact” in this section.
Contacting Toshiba
If you still need help and suspect that the problem is hardware-
related, Toshiba offers a variety of resources to help you.
Toshiba’s Technical Support Web site
For technical support, or to stay current on the most recent software
and hardware options for your computer, and for other product
information, be sure to regularly check the Toshiba Web site at
pcsupport.toshiba.com
.
Toshiba voice contact
Before calling Toshiba, make sure you have:
❖ Your computer’s serial number
❖ The computer and any optional devices related to the problem
❖ Backup copies of your Windows
®
operating system and all
other preloaded software on your choice of media
❖ Name and version of the program involved in the problem
along with its installation media
❖ Information about what you were doing when the problem
occurred
❖ Exact error messages and when they occurred
For technical support, call the Toshiba Global Support Centre:
Within the United States at (800) 457-7777
Outside the United States at (949) 859-4273