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If Something Goes Wrong
The Windows
®
operating system is not working
2 Press the Power button in the lower right corner of your screen.
3 Click or touch the Restart option from the menu.
4 Click or touch Troubleshoot from the menu.
You now have several options:
Refresh your computer
❖ Your files and personalization settings won't change
❖ Your computer settings will be changed back to their defaults
❖ Your Apps from the Windows
®
Store are retained
❖ Apps you installed from discs or Web sites are removed
❖ A list of removed apps is saved to your desktop
For more information, see “Refresh your PC (with user’s data)” on
page 57.
Reset your computer
❖ All of your personal files and apps are removed
❖ Your computer settings are changed back to their defaults
For more information, see “Reset your PC” on page 59.
Advanced options
Choosing this option presents you with another set of options:
System Restore
❖ System Restore allows you to use a Restore point to return the
computer to a state at which it was performing properly.
Restore points are created:
❖ When new hardware or software is installed
❖ Manually by the user
System Image Recovery
Windows
®
will “Recover” the Operating system using a specific
image provided by the user.
Automatic Repair
This feature automates the repair process. The Operating System
will automatically look for problems and repair them if possible.