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Before calling service personnel
If you think something is wrong, check the followings before contacting customer service.
Please see “Trouble indications”
p.39
as well.
If This Happens Check
No power • Is the power cord plugged in? Is it connected to the projector?
• Is the lamp cover attached properly?
p.36
Power goes out
during use
• Is the ambient temperature high?
p.39
• Is the air intake or air exhaust blocked?
p.39
No picture • Is the mute function on?
p.28
• Is the brightness setting minimized?
p.31
• Are the connections set up correctly?
p.22
• Are all the connected devices functioning properly?
No audio • Is the mute function on?
p.28
• Are the connections set up correctly?
p.22
• Are all the connected devices functioning properly?
Picture not
displayed
correctly
• Is the input signal supported by the projector?
p.42
,
p.43
• Is there something generating an abnormal video signal, for
instance the video tape?
Picture blurred
Part of picture
out of focus
• Is the lens dirty?
p.38
• Is the lens focus adjusted optimally?
p.26
•
Is the projection distance within the projector’s supported range?
p.21
• Is the projector’s screen placement angle tilted too far?
p.21
Image is dark • Are the brightness or contrast adjustments off?
p.31
• Is the lamp nearing the end of its service life?
p.34
Colors too light
Bad shading
• Are the color, tint adjustments off?
p.31
• Is the screen dirty?
• Is the lamp nearing the end of its service life?
p.31
Control panel
key doesn’t work
• Is the key lock function on?
p.28
Remote control
doesn’t work
• Are the remote control’s batteries drained?
• Are the batteries inserted into the remote control correctly?
p.19
• Is the remote control being used within the effective range?
p.19
•
Are there any obstructions between the remote control and
projector?
• Are there any fluorescent or other bright lights shining at the
projector’s infrared remote sensor?