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If Something Goes Wrong
Optical disc drive problems
Some discs run correctly but others do not.
Check that the type of disc you are using is compatible with
your optical disc drive. For more information regarding
supported optical media formats, refer to the complete detail
specifications for your computer at support.toshiba.com.
If the problem is with an optical data disc, refer to the
software’s documentation and check that the hardware
configuration meets the program’s needs.
The disc will not come out of the drive when you
click the eject button on the screen.
Press the button on the optical disc drive itself. For
additional information see “You press the disc eject button,
but the drive tray does not slide out.” on page 154.
High Definition content via the Blu-ray Disc™ is not
displaying properly.
Make sure you are using an HDCP (High-Bandwidth Digital
Content Protection) HDMI™ cable. If viewing High Definition
content on an external monitor, your system may not
support this function. For more information, see “Viewing
Blu-ray Disc™ movies” on page 84.
Online content accessed through the Blu-ray
Disc™ is not displaying.
Make sure you are connected to the Internet.
While viewing a Blu-ray Disc™ movie the sound is
not coming from the computer's speakers.
You can change the destination of the audio signal in Sound
properties in the Control Panel.