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TD-8616 ADSL2+ Modem User Guide
22
Appendix B: Troubleshooting
T1. How can I restore my Modem’s configuration to its factory default settings?
With the Modem pow
ered on, use a pin
to press and hold the RESET button on
the rear panel for 5 seconds before
releasing it.
Hold it for 5 seconds
Once the Modem is reset, the current configuration settings will
be lost and you will need to
re-configure all the parameters.
Note
T2.
What can I do if I forget my password?
1) Restore the Modem’s configuration to its factory default settings. If you don’t know how to do
that, please refer to section T1.
2) Use the default user name and password: admin, admin.
3) Try to configure your Modem once again by following the instructions in Chapter 3.2 Login
.
T3. What can I do if I cannot access the Internet?
1) Check your cables and make sure they are all plugged in securely, including the telephone
line, Ethernet cables and power adapter.
2) Check to see if you can log on to the Web-based Management page of the Modem. If you can,
try the following steps. If you cannot, please configure your computer’s IP address referring to
Chapter 3 Quick Installation Guide
then try to see if you can log on to the Web-based
Management page of the Modem.
3) Please enter the VPI, VCI values provided by your ISP referring to Chapter 4.2.1 WAN
Setting. If there are any mistakes, please correct the settings and try again.
4) If you still cannot access the Internet, please restore your Modem to its factory default
settings and reconfigure your Modem following the instructions in Chapter 3.2 Login
.
5) Please feel free to contact our Technical Support if the problem still exists.