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Problem Cause Solution
7
Mouse Not
Responding**
Mouse needs to be
reset
Unplug the mouse from
the Switch, then plug it
back in.
Switch needs to be
reset
Turn off the PCs. Wait 5
seconds; then turn the
PCs on.
Wrong type of
mouse or adapter
The switch will only
work with a PS/2
mouse. A serial mouse
cannot be converted to
a PS/2 mouse by using
a serial to PS/2 adapter.
One exception is a
combo-mouse which is
specifically designed for
both applications. In
this case, ensure that
the mouse is set up for
PS/2 mode and is being
used with the adapter
originally provided.
Unsupported or
incorrect mouse
driver
Each PC needs to be
using the mouse driver
correlating to the mouse
connected to the
console port.
Some newer mice (with
extra buttons and
wheels) have unique
drivers that may not be
supported. Try a regular
mouse with a generic
mouse driver (like the
one that comes with the
operating system).