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Storage & Service
continued
Service
Before returning your UPS for service, follow these steps:
1. Review the installation and operation instructions in this manual to ensure that the service
problem does not originate from a misreading of the instructions. Also, check that the UPS
System’s circuit breaker(s) are not tripped. This is the most common cause of service
inquiries, which can be easily remedied by following the resetting instructions in this
manual.
2. If the problem continues, do not contact or return the UPS to the dealer. Instead, call Tripp Lite
at +1 773 869 1233. A service technician will ask for the UPS's model number, serial
number and purchase date and will attempt to correct the problem over the phone.
3. If the problem requires service, the technician will issue you a Returned Material
Authorization (RMA) number, which is required for service. If you require packaging, the
technician can arrange to send you proper packaging. Securely pack the UPS to avoid damage
during shipping. Do not use Styrofoam beads for packaging. Any damages (direct, indirect,
special, incidental or consequential) to the UPS incurred during shipment to Tripp Lite or an
authorized Tripp Lite service center is not covered under warranty. UPS Systems shipped to
Tripp Lite or an authorized Tripp Lite service center must have transportation charges prepaid.
Mark the RMA number on the outside of the package. If the UPS System is within the 2-year
warranty period, enclose a copy of your sales receipt. Return the UPS for service using an
insured carrier to the address given to you by the Tripp Lite service technician.
Safety & Regulatory Statements
It is the user's responsibility to verify and ensure that Tripp Lite Medical Grade UPS Systems
are appropriate for use in specific applications, meeting all safety and regulatory requirements
for the application.
Tripp Lite Medical Grade UPS Systems incorporate a Faraday-shielded isolation transformer
that reduces the cumulative leakage current of all connected equipment.
Regulatory Compliance Identification Numbers
For the purpose of regulatory compliance certifications and identification, your Tripp Lite product has been
assigned a unique series number.The series number can be found on the product nameplate label, along with
all required approval markings and information. When requesting compliance information for this product,
always refer to the series number.The series number should not be confused with the marking name or model
number of the product.
Tripp Lite follows a policy of continuous improvement. Product specifications are subject to change without
notice.
Note on Labeling
Two symbols are used on the label.
V~ : AC Voltage
V : DC Voltage
200711093 93-2745 230V HG UPS OM.qxd 12/17/2007 9:39 AM Page 11