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NexStar MX – Dual 3.5” SATA HDD Enclosure
Troubleshooting /FAQ / Warranty
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10. Troubleshooting/ FAQ/ Warranty :
A: If your computer is giving you problems with the
NexStar MX Dual, be sure to connect the USB cable
to a rear port, directly off the motherboard or USB
PCI card. The cables connecting front USB ports are
not always properly shielded and cannot properly
handle USB 2.0 speeds, thereby corrupting the signal
between the NexStar MX Dual and the computer.
2. My computer sometimes recognizes the
NexStar MX Dual, but sometimes gives me
errors?
1. My computer recognizes the NexStar MX
Dual, but it does not assign a drive letter
to it ?
A: You are probably using a brand new hard drive. If
not, then your computer may not be able to recognize
the partition on the hard drive because it is damaged
or not a valid format. Please refer to the section
"Creating a New Partition" for information on how
to create a useable partition on your drive.
3. Why is the data on my hard drive corrupted ?
A: Connecting your hard drive to the NexStar MX Dual
is just like connecting a hard drive to the inside of your
computer. The NexStar MX Dual itself will not corrupt
your data. If your data has become corrupt, it is likely
caused by the removal of the NexStar MX Dual while
data was still being written to the hard drive.
CAUTION: Never remove the NexStar MX Dual while
data is being written to the hard drive! Doing so may
cause the hard drive to become corrupt. Make sure
all applications being run off the disk and all files in
use are no longer in use before removing the unit.
4. Why is my computer not showing the full
size of my hard drive ?
A: If you are using Windows 98SE, please refer to
Microsoft's Windows 98 Support Center and download
the large capacity drive patch. Else, verify that your
motherboard supports large capacity drives. Some
older motherboards cannot use drives larger than
137 GB. If Windows XP/2000 will not let you create
a partition larger than 32GB, make sure you are using
the NTFS file system, as Windows XP/2000 limits FAT32
partitions to only 32GB.