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7. Troubleshooting/FAQ:
SATA/IDE-USB Adapter:
Q. What should the jumper settings on my hard drive be set to?
A. We recommend the hard drive be set to MASTER or SINGLE.
Q. Can I connect the SATA/IDE-USB Adapter to more than one drive
at the same time?
A. No. The SATA/IDE-USB can not handle multiple drives at once.
Connecting multiple drives will likely cause data corruption.
Q. My computer recognizes the SATA/IDE-USB Adapter, but it does
not assign a drive letter to it.
A. You are probably using a brand new hard drive. If not, then your
computer may not be able to recognize the partition on the hard
drive because it is damaged or not a valid format. Please refer to
the section “Creating A New Partition” for information on how to
create a useable partition on your drive.
Q. My computer sometimes recognizes the IDE-USB Adapter, but
sometimes gives me errors.
A. If your computer is giving you problems with the SATA/IDE-USB
Adapter, be sure to connect the USB cable to a rear port, directly
off the motherboard or USB PCI card. The cables connecting
front USB ports are not always properly shielded and cannot
properly handle USB 2.0 speeds, thereby corrupting the signal
between the SATA/IDE-USB Adapter and the computer.
Q. Why can’t I copy files larger than 4GB onto my SATA/IDE-USB
Adapter?
A. You have probably formatted the hard drive in the FAT32 file
system. FAT32 limits the file sizes to 4GB maximum. The NTFS file
system does not have this limitation.