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How do I obtain service in the United States?
If service is required in the United States, please call vpr Matrix Customer Support at 1-800-332-4800 (7 days a week). Please have the
following required information ready when making your call: hardware Product model number, serial number and date of purchase. The
computer product model number and serial number may be found on a label located on the hardware Product.
vpr Matrix’s mailing address for limited Warranty matters in the United States is: vpr Matrix, P.O. Box 9312, Minneapolis, Minnesota 55440-
9312, Attention: Limited Warranty Department.
If the vpr Matrix technician determines that you have a hardware defect which cannot be resolved over the telephone, then vpr Matrix will,
at its option, either arrange for the exchange of defective end-user replaceable parts with functioning parts or replace the Product with a
functionally equivalent new, used or reconditioned Product that is in good working order and/or provide you with information on the process to
carry in the defective hardware Product to a vpr Matrix authorized service center. You will not be charged for replacement parts or Products or
for labor costs during your one-year limited Warranty Period, except as otherwise provided herein.
If, after discussing your problem, vpr Matrix determines that the problem is not the result of a hardware defect, then fee-based technical
support may be available to assist you. All components not originally installed on the Product or any unauthorized upgrade products (upgrade
products other than factory authorized parts) must be removed from the system before authorized vpr Matrix service providers will perform
service. Neither vpr Matrix nor its authorized service providers are responsible for non-original installed components or unauthorized products
that have been left in the unit. Such components include, but are not limited to, upgrade processors, additional memory and various component
upgrades.
Throughout the limited Warranty Period, service for end-user replaceable items may be provided on an exchange basis, by mail during
the limited Warranty period. End-user replaceable items may include, but are not limited to, keyboards, pointing devices, removable drives,
removable LCD panels, in-limited Warranty batteries, other expendable items, AC adapters, speakers and monitors. You are authorized to
replace said items if authorized by vpr Matrix.
Replacement components or systems will only be shipped to you after the non-functioning components or systems have been returned to
vpr Matrix. Alternately, you may secure the return of the non-functioning components or systems with a credit card at the time of the call. It is
your financial responsibility to return non-functioning components or systems. If they are not returned within 30 days your credit card will be
charged. This limited Warranty is valid only for hardware Products that have been purchased in the United States of America.
Service options may vary between countries and therefore limited Warranty service can only be provided in the U.S. Hardware Products taken
outside of the United States of America must be returned to the U.S. to receive the services described herein.
What could happen to my data during service?
Repairs on systems may result in the need to reformat the hard disk drive. Reformatting the hard disk permanently removes any files or software
programs installed there. Therefore, any original data is not retrievable. If your computer is functioning before shipping it to an authorized
service provider, you are strongly advised to copy or back up all data on your hard disk drive. NEITHER vpr Matrix NOR ITS SERVICE PROVIDERS
ARE RESPONSIBLE FOR ANY LOSS OR DESTRUCTION OF DATA OR MEDIA RESULTING FROM SERVICES PERFORMED HEREUNDER.
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