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Contents
Interactive pen display
PEN TABLET TROUBLESHOOTING
If you encounter problems with the tablet portion of the interactive pen display, see the following tables.
Your problem may be described here, and you can try the solution offered. Be sure you refer to the pen
display Read Me file for the latest information.
For additional information, visit Wacom’s web site at http://www.wacom.com/productsupport.
GENERAL PROBLEMS
The computer does not have
an available USB port.
Check if there is an available USB port on a USB hub. If not available
you will need to add a USB hub or USB card.
A USB device plugged into
one of the pen display USB
ports does not function.
1. Make sure the pen display itself is properly connected to a working
USB port on your computer.
2. Then be sure the pen display is powered on and that the power LED
lights blue. The unit contains a powered USB hub and the
integrated USB ports will not work when the power is off.
3. If the USB device does not work, try plugging it into a USB port
directly on your computer.
4. If your USB device is still not functioning properly, contact the
manufacturer for that particular device.
The pen display power LED is
off.
Make sure the pen display power switch is turned on.
Check that the AC power adapter is plugged into both the pen display
and an active power outlet.
Use only a power adapter specified for use with your pen display; other
adapters may cause damage to your product.
The pen works only in mouse
mode, and does not draw or
write with pressure sensitivity.
The driver software for the tablet portion of the pen display was not
installed or did not load properly.
Make sure the driver software is installed and functioning.
Install the driver software in accordance with the instructions found in
the installation
section of this manual.
The pen does not draw or
write with pressure sensitivity.
Some applications require that you turn on the pressure capabilities
within the application or selected tool before the pen will respond as a
pressure-sensitive tool.
Verify also that your application supports pressure sensitivity.
Clicking is difficult. Open the Wacom Tablet control panel and go to the P
EN tab.
Try using a lighter T
IP FEEL.
The pen selects everything or
will not stop sketching.
Open the Wacom Tablet control panel and go to the P
EN tab.
Move the T
IP FEEL slider toward FIRM or select DETAILS... and increase
the C
LICK THRESHOLD setting. If this does not help, see testing your
pen.