Filter
Top Products
25
You must obtain a Return Material Authorization (RMA)
number from Xantrex before returning a product directly to
Xantrex. Do not return a product to Xantrex without first
obtaining an RMA number. When you contact Xantrex to
obtain service, be prepared to supply the serial number of
your product and its date of purchase as well as information
about the installation or use of the inverter.
If you are returning an inverter directly to Xantrex:
1. Obtain an RMA number and a shipping address from
Xantrex. Product(s) returned without an RMA number
or shipped collect, will be refused.
2. Package the inverter safely, preferably using the
original packing materials. Include the RMA number, a
copy of your dated proof of purchase, a return address
where the repaired inverter can be shipped, a contact
telephone number, and a brief description of the
problem.
3. Ship the inverter to the address provided in Step 1,
freight prepaid. Obtaining proof of delivery is
recommended.
How Other Laws Apply:
This warranty gives you specific
legal rights, and you may also have other rights which vary
from jurisdiction to jurisdiction.
Out-of-Warranty Service
If the warranty period for your 500 Inverter has expired, if
the inverter was damaged due to misuse or incorrect
installation, if other conditions of the warranty have not
been met, or if no dated proof of purchase is available, your
inverter may be serviced or replaced for a flat fee.