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Direct returns may be performed according to the Xantrex Return Material
Authorization Policy described in your product manual. For some products, Xantrex
maintains a network of regional Authorized Service Centers. Call Xantrex or check
our website to see if your product can be repaired at one of these facilities.
In any warranty claim, dated proof of purchase must accompany the product and the
product must not have been disassembled or modified without prior written
authorization by Xantrex.
Proof of purchase may be in any one of the following forms:
• The dated purchase receipt from the original purchase of the product at point of
sale to the end user, or
• The dated dealer invoice or purchase receipt showing original equipment
manufacturer (OEM) status, or
• The dated invoice or purchase receipt showing the product exchanged under
warranty
What does this warranty not cover?
This Limited Warranty does not cover normal wear and tear of the product or costs
related to the removal, installation, or troubleshooting of the customer’s electrical
systems. This warranty does not apply to and Xantrex will not be responsible for any
defect in or damage to:
a. the product if it has been misused, neglected, improperly installed, physically
damaged or altered, either internally or externally, or damaged from improper
use or use in an unsuitable environment;
b. the product if it has been subjected to fire, water, generalized corrosion,
biological infestations, and high input voltage from lightning strikes;
c. the product if repairs have been done to it other than by Xantrex or its authorized
service centers (hereafter “ASCs”);
d. the product if it is used as a component part of a product expressly warranted by
another manufacturer;
e. the product if its original identification (trade-mark, serial number) markings
have been defaced, altered, or removed.