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If you call for assistance, have the following information ready so our
technicians can help you more quickly:
■ Your phone number, fax number, and shipping address
■ A description of the problem
■ The printer model and serial number
■ The type of host computer you are using
■ The type and version of operating system you are using
■ The interface your are using, and, if serial, the protocol
■ The application and version you are using
■ The emulation you are using
■ Your printer firmware version (listed on status and start-up pages)
1 (800) 762-8894 Call for service information and maintenance pricing
for repair of all QMS printers and printers of various
other manufacturers
1 (800) 858-1597 On Site Service and Depot Repair Information
7 am to 7 pm Central Time
1 (334) 633-4300
Extension 2530
Spare Parts Ordering and Information
8 am to 5 pm Central Time