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TROUBLESHOOTING XEROX CLIENT SOFTWARE INSTALLATION
2-2 XEROX DOCUPRINT 4850/4890 NPS TROUBLESHOOTING GUIDE
The following table, “Xerox Client Software installation error
messages” provides a reference to error messages that may display
during installation of Xerox Client Software.
Table 2-1.Xerox Client Software installation error messages
Error message Description
Installation not complete. Problems may have
occurred during the transfer of files. Please verify that
all files have been transferred and contact your
system administrator for assistance.
Appears if any of the client files are missing
at the end of installation.
Usage: <Printer__Controller__Name> or
Usage: instsun4 <Printer__Controller__Name> or
Usage: instsun3 <Printer__Controller__Name> or
Usage: instult <Printer__Controller__Name>
Appears when the Printer Controller Name
is not used as the argument to the
installation commands. The
<Printer__Controller__Name> is the name
of the Printer Controller that the installation
commands use to install the Client
Software.
The attempt to communicate to the
<Print__Controller__Name> has failed. Make sure
the name <Print__Controller__Name> is correct.
Make sure your /etc/hosts file contains correct
information. Make sure the machine is operational
and is in the network mode.
UNIX clients only. Indicates that the
installation script’s attempt to
communicate with the Printer Controller
has failed.
Problems may have occurred in ftp to the Print
Server. Verify disk space. If the problem still exists,
contact your system administrator for assistance.
UNIX clients only. Indicates problems
occurred while using ftp to the Printer
Controller to retrieve client files.
Problems may have occurred in setting permissions
for the executables. You have to be at the super user
level to install. Please contact your system
administrator for assistance.
UNIX clients only. Indicates that the
installation script’s attempt to set
permissions for the executables in
/usr/xerox/client/nps/bin has failed.
Problems may have occurred in making the
commands available. Please contact your system
administrator.
UNIX clients only. Indicates that the
installation script’s attempt to copy the
executables in /usr/xerox/client/nps/bin to
/usr/bin has failed.
Unable to set permission for dir <path>. You have to
be at the super user level to install. Contact your
system administrator for assistance.
UNIX clients only. Indicates that the
installation script’s attempt to set
permission for the client directory structure
has failed. Make sure that you are
executing the installation script at the
super user level.