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8.4 Printer Troubleshooting
Jams in the Feeder (Roll Media)
Media jams in the roll feeder(s) are caused by incorrect media loading methods
and defects in the media feeding mechanism. Reload the media according to the
following procedure.
Procedure
1 Open the media tray.
2 Rewind the media on the roll from which the
jam has occurred by rotating it toward you.
If the lead edge of the media is folded or
damaged in any way, cut it straight across
with the cutter or scissors.
3 Rotate the roll until the lead edge is gripped
in the roller.
Avoid damaging the paper.
Refer to sections "1.11 Cutting
Roll Media" and " Cutting Roll
Media Manually" for instructions
on how to cut the lead edge of the
roll media.