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Operator Guide Problem solving
DocuTech 65/DocuPrint 65 4-5
Calling the Welcome Center
If you are experiencing difficulty with your printer, check the troubleshooting
tips shown in Table 4-1. Attempt to solve the problem before contacting the
Welcome Center. You might be able to resolve the situation quickly. If the
difficulty persists, contact the Xerox Welcome Center. The Welcome Center
telephone number and other relevant information are conveniently located on
the Diagnostics window. You can display this window by selecting Diagnostics
on the System menu.
The Welcome Center will want to know the following information:
• The nature of the problem
• The Printer Serial Number (open the printer door, look at the top center
area of the printer, to the left of the red button)
• The Fault Code if any
• The name and location of your company
If the Welcome Center phone number is not displayed on the Diagnostics
window, use one of the following phone numbers:
• USA - (800) 821-2797
• Canada - (800) 939-3769
• Europe - local welcome center