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Troubleshooting Media Handling
Problem Solution or Reason
Label Dispenser
Printing continues between
labels.
1. Make sure label-taken sensor is on.
2. The label-taken sensor is blocked or
dirty. Remove any scraps or dust.
3. Continuous media may be set. Verify
form length setting through program
-
ming
Q command. See the EPL2 pro
-
grammer's manual.
Prints one label and stops.
1. Verify the quantity has been correctly
set.
Cutter Operation
Blade cuts through labels
instead of cutting liner
between labels.
1. Verify form length setting through pro-
gramming.
Media jammed in cutter.
1. Unplug power and interface cables. Use
tweezers to remove scraps from cutter
opening.
Media fails to cut direct
thermal paper or label liner.
1. Use programming
C command to cycle
cutter several times without media to
perform a self-cleaning. See the EPL2
programmer's manual.
2. Cutter must be replaced.
980348-001 Rev. A 25
Appendix A - Troubleshooting