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Problem Solution or Reason
Printer Operation--continued
Printer appears to be
working (media is being fed
out), but nothing is printed.
1. Verify that the labels are the correct
type.
2. Check that the roll is loaded with the di
-
rect thermal side facing up.
3. Clean the print head with cleaning pen.
4. Ensure top cover is locked closed.
Printing is faded or poor
quality.
1. Clean the print head with cleaning pen.
2. Adjust print speed/darkness in software.
3. Check the media and verify that print
surface is facing up.
4. Check the correct combination thermal
transfer ribbon and media are in use.
Prints only partial label or
skips a label.
1. Perform AutoSense gap sensor
adjustment on page 8.
2. Label caught on print head.
3. Top cover is not properly latched.
4. Possible software problem. Check the
printer memory configuration. Refer to
the EPL2 Programming manual.
Printing stops and STATUS
indicator lights ORANGE or
RED.
1. Perform AutoSense gap sensor adjust-
ment on page 8.
2. Possible problem with label stock. Use
only approved labels and tags.
3. Possible label jam.
4. Insufficient memory for label size. Check
the printer memory configuration.
5. Possible software problem. Refer to the
EPL2 Programming manual.
24 980348-001 Rev. A
Appendix A - Troubleshooting