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At DED we pride ourselves on offering the highest level of after-sales service,
supporting you and your printer to ensure many years of reliable operation.
We offer a range of services from basic telephone support to on-site service. Something to
suit every requirement and budget.
Technical Support
We offer free telephone and unlimited technical support and advice on all of our printers, software and accessories. Our
Engineers are trained to the highest standards by Zebra and our other leading suppliers, enabling us to answer any questions
that you might have on any of our products.
Software Support
The majority of software supplied by DED is covered by free lifetime telephone support with upgrades available free of charge
from our website. We can also offer an on-line support service which allows us to dial into your PC (only with authorisation from
the customer) via a phoneline to directly fix any software problems. This service requires the installation of an analogue or
ISDN phoneline with internet access.
Return-To-Base Servicing
For non-urgent repairs or pre service contract inspections, we offer a return-to-base servicing facility. Simply return your printer to our
Service Department who will carry out an inspection before providing you with an estimate of costs for the necessary work. Once
approved, the work is carried out together with a full clean and check/adjustment of all printer settings.
Courier Swap-Out Service Contract
When a faster repair time is required we can offer a next working day, courier swap-out service contract. With this service we will send
a loan printer (of the same or higher specification) to you and at the same time collect your faulty unit and return it to DED. We will
carry out any repairs necessary and then return the printer to you by the same method. The contract covers all parts and labour
(including the printhead in first two years only).
Printer & Software Rental
Do you ever find a time when demand for plastic cards cannot be met with your existing printing solution? If so then the Rental Service
from DED is the answer. For a very low cost you can rent any printer in the Zebra range together with CardCreator software (if
required) for any period from a single week upwards. All rental printers are supplied covered by a swap-out service contract
for total peace of mind. Typical applications include University/College new year student registrations and exhibition/conference
badging.
Card Printing Bureau Service
The card printing bureau service from DED is ideal if you require a low volume of cards or simply do not have time to produce them
yourself. We can produce any number of cards in single or full colour, including barcode printing and magnetic stripe encoding. You can
supply card artwork ready to use in electronic format or we can produce it ourselves to your design. Variable card data should ideally be
supplied in electronic format. To ensure a fast & efficient service, our network of Resellers carries out most of our Bureau work, each
working to the same high standards and at the same time offering a local service.
Technical Support Contact Details:
Service Contract, Rental & Bureau Service Quotations - 01797 320636
Email -
card@ded.co.uk
Repair Queries & Bookings - 01797 322560
Technical Support Hotline - 01797 322590
Email -
cardtech@ded.co.uk
Services
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