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Troubleshooting
Troubleshooting the Ethernet Connection and Adapter
980459-001 Rev C P330i & P330m Card Printer User’s Manual 41
Troubleshooting the Ethernet Connection and Adapter
Resetting to Factory Defaults
To reset the Ethernet Adapter configuration parameters to the factory defaults, press the
Ethernet Switch
and hold it in while turning the printer power on. Keep the Panel Button pressed until the
Status Indicator light turns green, then release the Ethernet Switch. To print a configuration
card, press and hold the Ethernet Switch until a card starts to print.
Ethernet Adapter Status Indicator
A bi-color Status Indicator displays the operational status of the Ethernet Adapter.The
following conditions might occur:
1. During normal operation, the LED is solid green for more than 30 seconds. This indicates
all the hardware is functioning properly and the Ethernet Adapter has detected the
presence of the network. It does not mean the Ethernet Adapter has an IP address or is
attached to a printer queue.
2. If the LED is rapidly flashing green (9 times/sec), the Ethernet Adapter has not detected
the presence of a network cable. To solve the problem:
• Verify that the network cable is appropriate for the network and has an RJ-45
connector.
• Turn the printer power off (O). Remove the network cable from the Ethernet Adapter.
Plug the network cable back in until you hear a positive click. Check the other end of
the cable in the same manner. Turn the printer power on; if the Ethernet Adapter still
does not detect a cable, continue.
• Connect the Ethernet Adapter to a known good network connection. If the Ethernet
Adapter is still unable to detect the network cable, contact Technical Support for
assistance.
3. If the LED is slowly flashing green (1 time/sec), the Ethernet Adapter is trying to print a
job. If the job does not print, check the following:
• Verify that the printer has media and ribbon. If the printer is showing any errors, it is
unlikely that the Ethernet Adapter can send data to the printer. The LED continues to
blink until the printer malfunction is resolved or until the printer is turned off (O).
• Flashing red indicates the Power On Self Test (POST) is in progress.
4. If the LED is solid red for more than 30 seconds, the Ethernet Adapter has failed the
POST. A failed POST can be caused by any of the following:
• The printer attached to the Ethernet Adapter device is malfunctioning. Turn the
printer power off, wait 10 seconds, then turn the printer back on ( | ).
• If the Ethernet Adapter still fails the POST, the Ethernet Adapter has a hardware
problem that can be fixed only by replacing or returning the unit. Contact Technical
Support for repair or replacement information.
Important • Cables with a rating higher than CAT-6 have not been tested.