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Troubleshooting
RFID Problems
1/11/11 Z Series
®
/RZ™ Series User Guide 79695L-003
RFID Problems
Table 19 identifies problems that may occur with RFID printers, the possible causes, and the
recommended solutions. For more information about RFID, refer to the RFID Programming
Guide. A copy of the manual is available at http://www.zebra.com/manuals or on the user CD
that came with your printer.
Table 19 • RFID Problems
Problem Possible Cause Recommended Solution
The RFID-enabled
printer voids every
label.
The printer is not calibrated for
the media being used.
Manually calibrate the printer (see Calibrate
Media and Ribbon Sensor Sensitivity
on page 85)
The printer is unable to
communicate with the RFID
reader.
1. Turn off (O) the printer.
2. Wait 10 seconds.
3. Turn on (I) the printer.
4. If the problem persists, you may have a bad
RFID reader or a loose connection between
the RFID reader and the printer. Contact
Technical Support or an authorized Zebra
RFID service technician for assistance.
The printer is unable to
communicate with the encoding
module.
1. Turn off (O) the printer.
2. Wait 10 seconds.
3. Turn on (I) the printer.
4. If the problem persists, you may have a bad
encoding module or a loose connection
between the encoding module and the printer.
Contact Technical Support or an authorized
Zebra RFID service technician for assistance.
Radio frequency (RF)
interference from another RF
source.
Do one or more of the following as necessary:
• Move the printer away from fixed RFID
readers or other RF sources.
• Make sure that the media door is closed at all
times during RFID programming.
The settings are incorrect in
your label designer software.
The software settings override the printer
settings. Make sure that the software and printer
settings match.
(Continued on next page.)