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14 PCI Modem User’s Guide
4
Troubleshooting
If your modem stops working, please read this section carefully
before calling Customer Support. In addition, your modem CD in-
cludes a list of Frequently Asked Questions (FAQs).
Plug and Play Setup
Problems
Under some circumstances, the Windows Plug and Play setup
may not resolve all installation problems. You may have a hard-
ware conflict. The Windows Help system has an excellent tool for
thoroughly diagnosing and solving this problem.
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On your desktop, double-click the
My Computer
icon.
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Choose
Help Topics
from the
Help
menu. Windows dis-
plays the
Windows Help
dialog box.
Windows XP Users:
Choose
Help and Support Center
from the
Help
menu.
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Select the
Contents
tab. (Or you can use the Help
Search
option instead.)
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Click
Troubleshooting
. (For Windows 98, you will also have
to click
Windows 98 Troubleshooters
.) Then click the
Hardware Conflict
help entry.
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Follow the instructions for determining and resolving a hard-
ware conflict.
This should solve your problem. Remember to write down your
COM port setting.
If you still have problems, it probably means that although you
are running a version of Windows that supports Plug and Play,
you may have an older computer that is not completely compati-
ble with this feature. Try the steps in the next section.