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Chapter 11 Troubleshooting
NWA1000 Series User’s Guide
118
11.2 NWA Access and Login
I forgot the IP address for the NWA.
1 The default IP address is 192.168.1.2.
2 If the NWA is working as a DHCP client and receives an IP address from a DHCP server, check the
DHCP server for the NWA’s IP address.
3 If you configured a static IP address and have forgotten it, you have to reset the device to its
factory defaults. See Section 2.3 on page 20.
I forgot the password.
1 The default password is 1234.
2 If this does not work, you have to reset the device to its factory defaults. See Section 2.3 on page
20.
I cannot see or access the Login screen in the web configurator.
1 Make sure you are using the correct IP address.
• The default IP address is 192.168.1.2.
• If you changed the IP address (Section 7.6 on page 90), use the new IP address.
• If you changed the IP address and have forgotten it, see the troubleshooting suggestions for I
forgot the IP address for the NWA.
2 Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick
Start Guide and Section 1.7 on page 16.
3 Make sure your Internet browser does not block pop-up windows and has JavaScript and Java
enabled. See Section 11.1 on page 117.
4 Make sure your computer is in the same subnet as the NWA. (If you know that there are routers
between your computer and the NWA, skip this step.)
• If there is no DHCP server on your network, make sure your computer’s IP address is in the
same subnet as the NWA.
5 Reset the device to its factory defaults, and try to access the NWA with the default IP address. See
Chapter 2 on page 20.
6 If the problem continues, contact the network administrator or vendor, or try one of the advanced
suggestions.