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PL-100 User’s Guide
Chapter 5 Troubleshooting 37
CHAPTER 5
Troubleshooting
This chapter covers potential problems and possible remedies. After each problem description,
instructions are provided to help you diagnose and fix the problem.
5.1 Using LEDs to Diagnose a Problem
5.1.1 PWR LED is Off
Table 6 Troubleshooting PWR LED
5.1.2 LINK LED is Off
Table 7 Troubleshooting LINK LED
5.1.3 ETHN LED is Off
Table 8 Troubleshooting ETHN LED
STEPS CORRECTIVE ACTION
1 Make sure the PL-100 is properly connected to a power outlet. Make sure the outlet
is working by plugging another electric device into it. If it is working, plug in the PL-
100 again. If the PL-100 LED still does not light, contact our technical support.
STEPS CORRECTIVE ACTION
1 Use the PL-100 Configuration Utility to detect all other Homeplug devices on your
power line network.
2 Try plugging a second Homeplug device into an adjacent socket (to your PL-100)
and see if the lights light up. If you are still having a problem, please contact our
technical support line.
STEPS CORRECTIVE ACTION
1 Check that all Ethernet cables are securely connected at all ports and are the
correct type (Cat-5 or higher).
2 Check the Ethernet adapter on your computer and make sure it’s enabled and
working properly. If the PL-100 is connected to an Ethernent switch or router, make
sure the device is working correctly, and that the LAN network is working and
configured correctly as well.
STEPS
STEPS
STEPS