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Prestige 314 PLUS Broadband Sharing Gateway with 4-Port Switch
Troubleshooting 16-1
Chapter 16
Troubleshooting
This chapter covers the potential problems and possible remedies. After each problem description,
some instructions are provided to help you to diagnose and to solve the problem. See the included
CD for further information.
16.1 Problems Starting Up the Prestige
Table 16-1 Troubleshooting the Start-Up of your Prestige
PROBLEM CORRECTIVE ACTION
None of the LEDs are on when
you power on the Prestige
Check the connection between the AC adapter and the Prestige.
If the error persists, you may have a hardware problem. In this case,
you should contact your vendor.
1. Check to see if the Prestige is connected to your computer’s
console port.
VT100 terminal emulation
9600 bps
Cannot access the Prestige via
the console port.
2. Check to see if the
communications program is
configured correctly. The
communications software should
be configured as follows:
No parity, 8 data bits, 1 stop bit,
data flow set to none.
16.2 Problems with the LAN Interface
Table 16-2 Troubleshooting the LAN Interface
PROBLEM CORRECTIVE ACTION
Cannot access the Prestige from
the LAN.
Check your Ethernet cable type and connections. Refer to the Rear
Panel and Connections section for LAN connection instructions.