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Prestige 2002 Series User’s Guide
Chapter 11 Troubleshooting 73
11.6 Problems with the Web Configurator
11.7 Problems with Telephone or Telephone Port
Table 32 Troubleshooting the Web Configurator
PROBLEM CORRECTIVE ACTION
I cannot access the
web configurator.
Also see Table 31.
Your computer’s and the Prestige’s IP addresses must be on the same subnet.
Your computer’s IP address must be on the same subnet as the Prestige’s
Ethernet IP address or management IP address (whichever you want to use to
access the Prestige).
If the Prestige’s Ethernet IP address or management IP address has changed,
then enter the new one as the URL.
If you have switched from managing one Prestige 2002 to another, your
computer’s ARP (Address Resolution Protocol) table may contain an entry that
maps the management IP address to a different Prestige 2002’s MAC address).
In Windows, use arp -d at the command prompt to delete all entries in your
computer’s ARP table. Otherwise, you can use arp -d inet_addr [if_addr]
(where if_addr is the Prestige 2002’s management IP address) to remove just the
entry for the Prestige 2002’s management IP address.
I access the wrong
Prestige 2002 when
using the
management IP
address to access
the Prestige 2002.
This problem may occur if you have more than one Prestige 2002 on the same
LAN. Disconnect your Prestige 2002 from the network and connect directly
through the Prestige 2002’s PC port. You may also need to delete your
computer’s ARP table entry for the Prestige 2002’s IP address (see above).
Table 33 Troubleshooting Telephone
PROBLEM CORRECTIVE ACTION
The telephone port
won’t work or the
telephone lacks a
dial tone.
Check the telephone connections and telephone wire.
Make sure you have the VoIP screen properly configured.