148 Troubleshooting
The Scanner Software Does Not Work Properly
❏ Make sure your computer has enough memory and meets the
other system requirements for the software you are using. See
your software and computer documentation for details.
❏ With Windows, check whether your scanner appears more
than once in the Scanners and Cameras utility. Do one of the
following:
Windows XP and Me:
Double-click the Scanners and Cameras icon in Control
Panel. Delete your scanner's icon and reinstall EPSON Scan
by following the instructions in your Start Here sheet.
Windows 98SE and 2000:
Double-click the Scanners and Cameras icon in Control
Panel. Delete your scanner from the list of installed devices
and reinstall EPSON Scan following the instructions in your
Start Here sheet.
❏ The scanner may not work properly when your computer is
in standby mode (Windows) or sleep mode (Mac OS X).
Restart EPSON Scan and try scanning again.
❏ The scanner may not work properly if you upgrade your
operating system but do not reinstall EPSON Scan. See
"Uninstalling Your Scanning Software" on page 164 for
instructions on uninstalling and reinstalling it.
