107
Solving Problems | 107
The following table lists the error messages in alphabetical order and
includes an explanation and instructions for correcting the problem:
Message
(in alphabetical order)
Explanation Response
CALL FOR SERVICE An error has occurred.
The number 3000 indicates that
AC power has been
interrupted.
Note the error number, then turn the printer
off. Then check the power cord connection
at both ends and turn it back on. If the
message remains after restarting the printer
several times, contact Epson as described
on page 11.
CANNOT OPEN INK COVER Something is obstructing the
indicated ink cover
Remove the obstruction and press the
button again.
CLEANING ERROR
AUTOMATIC HEAD
CLEANING FAILED
RETRY?
During automatic head
cleaning, the printer was
unable to clean the print head
after three cleaning cycles.
Press to clear the error. Check and
clean the print head as described on
page 83. If cleaning doesn’t start, cancel
printing from the computer, then turn the
printer off and back on again.
CLEANING ERROR
NOT ENOUGH INK
CONTINUE CLEANING?
Not enough ink to finish head
cleaning, but enough for
printing.
Select Yes and replace the cartridge(s) to
continue cleaning; see page 88. After
cleaning is finished, you can re-use the low
ink cartridge.
CLEANING ERROR
NOT ENOUGH EMPTY
SPACE IN MAIN TANK
CONTINUE CLEANING?
Not enough space in the
maintenance tank to finish
head cleaning.
Select Yes and replace the maintenance
tank; see page 97.
COMMAND ERROR
CHECK DRIVER SETTINGS
You may be using the wrong
driver.
Damaged data was sent to the
printer or the data has an
incorrect command.
Press the Pause/reset button button
to cancel the print job and reset the printer.
Make sure you installed the correct driver
for your printer.
CUTTER UNIT NEARING
END OF SERVICE LIFE.
RECOMMEND REPLACING
THE CUTTER UNIT
The paper cutter may be dull. Replace the paper cutter; see page 94.
F/W INSTALL ERROR
UPDATE FAILED RESTART
THE PRINTER
Firmware update failed. Restart the printer, then update the
firmware again; see page 43.
FRONT COVER OPEN
CLOSE FRONT COVER
Front cover is open. Close the front cover.
