Drivers
HP drivers
ed operating sy
).
and utilities can be found on the Easy Set-up CD. For the latest drivers and information on
stems, refer to the
HP website (http://www.hp.com/support
support
IMPORTANT: Always perform a backup b
efore installing or updating device drivers.
Cont c
Contacting H
Server in
Ope n
Conta ti reseller
Before contacting HP, always attempt to resolve problems by completing the procedures in this guide.
a ting HP
P technical support or an authorized reseller (on page 85)
formation you need (on page 85)
rati g system information you need (on page 86)
c ng HP technical support or an authorized
IMPORTANT: Collect the appropriate server information ("Server information you need" on
page 85) and
operating system information ("Operating system information you need" on
r support. page 86) before contacting HP fo
For the name of the nearest HP authorized reseller:
See the Contact HP worldwide (in English) webpage
(
http://welcome.hp.com/country/us/en/wwcontact.html).
P technical support:
•
For H
ptions see the Contact HP United States webpage
/contact_us.html). To contact HP by phone:
-800-474-6836). This service is available 24 hours a day, 7 days a
uous quality improvement, calls may be recorded or monitored.
e purchased a Care Pack (service upgrade), call 1-800-633-3600. For more
P website (http://www.hp.com/hps).
e (in English) webpage
tml).
Server information you need
Befo g:
•
copy of this information to send by e-
) and refer
• A list of the system components:
o Product, model, and serial number
• In the United States, for contact o
(
http://welcome.hp.com/country/us/en
o Call 1-800-HP-INVENT (1
week. For contin
o If you hav
information about Care Packs, refer to the
H
• In other locations, see the Contact HP worldwid
(
http://welcome.hp.com/country/us/en/wwcontact.h
re contacting HP, collect the followin
• All information from any troubleshooting efforts to this point.
A printed copy of the system and operating environment information and a copy of any historical
data that might be relevant. If possible, obtain an electronic
mail to a support specialist. To collect this information, run the Survey Utility (if available
to the server documentation.
Troubleshooting 85
