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Chapter 4
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Paper misfeeds or jams
Paper misfeeds or jamsPaper misfeeds or jams
Paper misfeeds or jams
Paper misfeeds or pulls multiple sheets while
moving through the printer
Make sure:
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You are using a paper recommended for inkjet printers.
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You do not force the paper down into the printer when you
load it. Align the top of the paper with the paper alignment
guides on the paper support.
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You do not load too much paper in the sheet feeder.
Depending on the thickness of your paper, the sheet feeder
can hold up to 100 sheets of paper.
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The left paper guide is against the side of the paper and it
does not cause the paper to bow in the sheet feeder.
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The printer is on a flat, level surface.
Printer does not feed envelopes or specialty
papers
If regular paper feeds without problems, make sure:
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You are loading the envelopes correctly. For help, see
“Loading specialty papers” on page 3.
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You are using an envelope size supported by your printer, and
it is selected in Printer Properties.
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Your application is designed to print envelopes. Check the
user’s documentation that came with your application.
Printer has a paper jam
Try removing the paper from the sheet feeder. If the paper is
lodged too far into the printer and can’t be removed:
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1 Press the Power button to turn the printer Off.
