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Troubleshooting (cont.)
Problem Check Solution or Cause
Paper misfeeds frequently. Paper curled or damp? Do not use curled or crimped paper. If you do not use paper for a long time,
store paper in its wrapper in a dry location.
Paper curled and misfed in the duplex module or finisher? Paper may be curled when output depending on the paper type and quality. In
some cases turning the paper over in the tray will reduce misfeeding due to
curling
Multiple sheets of paper fed simultaneously? Remove the paper from the paper tray or the bypass tray,
fan the paper as shown in the illustration, and then load it
again.