Other Information
52 Chapter 5
Troubleshooting
If you are experiencing product operation problems, please review the troubleshooting section before you call for service.
Refer to the Limited Warranty for information on how to obtain repair service.
DVD Problems
Player won’t work
• Reset the TV/DVD by unplugging the AC power cord and plugging it back in.
Disc won’t play
• Insert a disc with the label side facing up.
• Check the type of disc you put into the disc tray. This TV/DVD only plays DVD video discs and audio CDs.
• Make sure the disc is not dirty.
• Both the TV/DVD and the disc are coded by region. If the regional codes don’t match, the disc can’t be played. This TV/DVD is
Region No. 1.
• The unit cannot play certain discs, check types on page 18.
Play starts, but then stops immediately
• Try cleaning the disc.
• Condensation has formed. Allow player to dry out (it may take 2 to 3 hours).
No sound or distorted sound
• Make sure your TV/DVD is connected properly. Make sure all cables are securely inserted into the appropriate jacks.
• Sound is muted during still, frame advance, or slow-motion play.
• If you connected an audio or audio/video receiver to your TV/DVD, make sure you chose the correct input setting on the receiver.
Can’t advance through a movie
• You can’t advance through the opening credits and warning information that appear at the beginning of movies because the disc is
programmed to prohibit that action.
The picture is distorted
• Did you connect your VCR to your TV/DVD? Disconnect it. See chapter 1 for the correct setup and connection.
• The disc might be damaged. Try another disc.
Picture is distorted during forward and reverse scan
• It is normal for some distortion to appear while scanning.
No picture
• Not in the DVD mode.
• No disc is inserted.
No on-screen display
• Display is turned off in the menu. Change setting in the Picture menu.
No subtitle
• Some discs have no subtitles,
• Subtitles are cleared. Press SUBTITLE button on the remote control.
